Refund Policy
30-Day Money-Back Guarantee
We want you to be completely satisfied with your PhishThePhisher subscription. If you're not happy with our service for any reason, we offer a 30-day money-back guarantee from the date of your initial purchase.
Eligibility for Refunds
To be eligible for a refund, you must:
- Request the refund within 30 days of your initial purchase
- Have an active subscription at the time of the request
- Not have violated our Terms of Service
How to Request a Refund
To request a refund, please contact our support team:
- Email: support@phisthephisher.com
- Include your account email address
- Provide the reason for your refund request
- Include your order number if available
We will review your request and respond within 2-3 business days.
Refund Processing
Once your refund is approved:
- Your subscription will be cancelled immediately
- The refund will be processed within 5-10 business days
- You will receive the refund through your original payment method
- You will receive an email confirmation once the refund is processed
What's Not Refundable
We do not offer refunds for:
- Accounts that have violated our Terms of Service
- Fraudulent or abusive refund requests
- Partial refunds for unused portions of subscriptions
Free Trial
Our service includes 3 free analyses per month. If you're not satisfied with these free analyses, you can cancel at any time without any charges.
Subscription Cancellation
You can cancel your subscription at any time through your account settings. Cancellation will take effect at the end of your current billing period. No refunds will be provided for the remaining period of your current billing cycle.
Contact Information
If you have any questions about our refund policy, please contact us:
Email: support@phisthephisher.com
Response time: 2-3 business days
Changes to This Policy
We reserve the right to modify this refund policy at any time. Any changes will be effective immediately upon posting on our website. We will notify users of any material changes via email.